JUST BUSINESS
Business is business. No one should ever loose that focus to mix it with pleasure, unless your business is pleasure. Even those whose business is to provide pleasure to people still maintain that focus. One big way to lose the customer is to take them for granted. There is only one boss, which is the customer. In addition, he can fire everybody in the company from the chairperson on down, simply by spending his money somewhere else.
There is one verifiable fact about business success, and that is, there are no secrets to successful business. It is the result of preparation, hard work, and learning from failure. Quite often, the superior person understands what is right while the inferior person understands what will sell.
Lessons from successful entrepreneurs confirm that when you innovate, you can make mistakes. However, it is always best to recognize and admit them quickly, and get on with enhancing the other necessary innovations. In the dynamic business environment, nothing can be said to be a hundred percent reliable, except death and the taxes that you pay.
Nonetheless, one should determine who would serve as the literal reliable voice of the company for the customer. A business need product champions who act on behalf of end users, playing the customer advocate. This too requires good leadership from top down. Ideally, good business leadership requires creating a vision, eloquently communicate the vision, intensely own the vision, and persistently drive it to completion. One must always think about the customer to do the business just right.
Business is business. No one should ever loose that focus to mix it with pleasure, unless your business is pleasure. Even those whose business is to provide pleasure to people still maintain that focus. One big way to lose the customer is to take them for granted. There is only one boss, which is the customer. In addition, he can fire everybody in the company from the chairperson on down, simply by spending his money somewhere else.
There is one verifiable fact about business success, and that is, there are no secrets to successful business. It is the result of preparation, hard work, and learning from failure. Quite often, the superior person understands what is right while the inferior person understands what will sell.
Lessons from successful entrepreneurs confirm that when you innovate, you can make mistakes. However, it is always best to recognize and admit them quickly, and get on with enhancing the other necessary innovations. In the dynamic business environment, nothing can be said to be a hundred percent reliable, except death and the taxes that you pay.
Nonetheless, one should determine who would serve as the literal reliable voice of the company for the customer. A business need product champions who act on behalf of end users, playing the customer advocate. This too requires good leadership from top down. Ideally, good business leadership requires creating a vision, eloquently communicate the vision, intensely own the vision, and persistently drive it to completion. One must always think about the customer to do the business just right.